Where is service now days? This was lamented as being officially dead by Angela Mollard. Service is dead (I’m hearing you sister). Now we certain chain stores are horrendous for service. Yes – you know who you are. If you can actually find an attendant, let alone the service desk, you are streets ahead.
But I digress. In a popular chain store, some time was spent choosing a new top. Said top slung over my arm, with wallet in hand we, (me and my new top) proceeded to the service desk. On my way there I passed a trendy beauty, arranging the clothing rack – who said ‘hello’. I replied in kind beamed a smile at her, and continued to the cash register.
I must have been but a blip of movement in her peripheral vision, a mere wisp of air passing her, alas not to actually exist. Standing at the register, armed with wallet in one hand, and presumed purchase slung over the other arm, I stood… and stood some more. My trendy friend continued to adjust clothing as I continued to stand, watching. With no other attendant in the store, I counted to a further 20 seconds, left the top on the register, and walked out. A cheery ‘bye’ followed me out the door. Clearly I was not meant to buy that top today – or ever. Perhaps I was not trendy enough for it. Oh – that’s right, she did not actually see me. The ghost shopper.
Do tell me your stories, I’d love to hear. When have you been left languishing like a leaf dripping from a branch, waiting, waiting, and ever still waiting for service?